Certificate in Human Resource Management











Course OverView

This qualification reflects the role of individuals who work in a range of support positions in human resources. Course content include processing and spreadsheet, effective communication skills, mastering interview skills when new employees are hired and ethics in workplace, important competency that a HR personal will need.

This certificate is ideal for those who want to enter a career in HR, but it is also a great learning tool for current managers or business owners who want to diversify their skillset and improve the HR component of their business.

Completing this course will help you:

Opportunity to enter into a structured corporate role with a HR qualification. Roles include:

  • Human Resources Assistant
  • Human Resources Coordinator
  • Human Resources Administrator
  • Human Resources Officer
  • Payroll Officer

Further learning path way can be our Diploma in Human Resource Management.

Who is the course for?

This course is suitable for learners who complete year 10 above, work people who wish to change career. Learners who looking to learn how to lead teams, manage recruitment processes and give employees a feeling of empowerment and security


In This Unit, you will learn how to use basic MS word function and features to produce business documents, letters, etc. This is a essential skill in this computer world, to maintain effective communication and support in business management.

In This Unit, you will learn how to use basic MS Excel application, function and features to produce business  related form, list, manage business data, calculation, etc. This is a another essential skill in this computer world, to main effective communication, clear records and support in business management.

Learning Objective:

o   Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.

o   Write job specifications and identify core competencies.

o   Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.

o   Get new employees off to a good start.

o   Understand compensation and benefits.

o   Maintain healthy employee relations.

o   Make performance appraisals a cooperative process.

Learning Objective:

  • Understand the difference between ethics and morals
  • Understand the value of ethics
  • Identify some of your values and moral principles
  • Be familiar with some philosophical approaches to ethical decisions
  • Identify some ways to improve ethics in your office
  • Know what is required to start developing an office code of ethics
  • Know some ways to avoid ethical dilemmas
  • Have some tools to help you make better decisions
  • Be familiar with some common ethical dilemmas

Learning Objective:

·       Identify common communication problems that may be holding you back

·       Develop skills to ask questions that give you information you need

·       Learn what your non-verbal messages are telling others

·       Develop skills to listen actively and empathetic to others

·       Enhance your ability to handle difficult situations

·       Deal with situations assertively

Unit Learning Objective

o   Identify ways to establish links between excellence in customer service and your business practices and policies.

o   Develop the skills and practices that are essential elements of a customer service-focused manager.

o   Recognize what employees are looking for to be truly engaged.

o   Recognize who the customers are and what they are looking for.

o   Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Learning Objective:

o   Recognize the costs incurred by an organization when a wrong hiring decision is made.

o   Develop a fair and consistent interviewing process for selecting employees.

o   Prepare better job advertisements and use a variety of markets.

o   Be able to develop a job analysis and position profile.

o   Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions.

o   Enhance communication skills that are essential for a skilled recruiter.

o   Effectively interview difficult applicants.

o   Check references more effectively.

o   Understand the basic employment and human rights laws that can affect the hiring process.

As a HR manager, you will run training. in this unit, you will learn:

o   Describe the essential elements of a training program

o   Apply different methodologies to program design

o   Demonstrate skills in preparation, research, and delivery of strong content

o   Explain an instructional model

o   Be prepared to create a training program proposal

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