Diploma in Office Administration











Course OverView

This is the upgrated office administration course with eight nationally recognised units, specifically chosen to provide you with more skills and knowledge of current business practices and give you an advantage when applying for a promotion or a new job.  We ensures this course not only upgrated your administration skill set but acts as evidence to employers that you can perform secretarial and office administrative tasks to a high standard.

Completing this course will help you:

Learn everything from producing administrative documents to higher level Microsoft Office computer skills and data entry techniques will be covered by the course.

You will also learn essentials management skills that most needed in today’s modern office environments; know more about financial, problem solving logistic management etc.

Who is the course for?

This course is suitable for learners who complete year 12 above, work people who wish to change career or take responsibility in:

  • Administration Manager
  • Operation Manager
  • Logistic officer
  • Office Administrator


In This Unit, you will learn how to use higher level MS word function and features to produce business documents, letters, etc. This is a essential skill in this computer world, to maintain effective communication and support in office administration.

In This Unit, you will learn how to use higher level of  MS Excel application, function and features to produce business  related form, list, manage business data, calculation, etc. This is  another essential skill in this computer world, to maintain effective communication, records and support in office administration.

At the end of this training, you will be able to:

o   Apply problem solving steps and tools

o   Analyze information to clearly describe problems

o   Identify appropriate solutions

o   Think creatively and be a contributing member of a problem solving team

o   Select the best approach for making decisions

o   Create a plan for implementing, evaluating, and following up on decisions

o   Avoid common decision-making mistakes

At the end of this training, you will be able to:

o   Understand terms that are frequently used in warehouse management

o   Identify the goals and objectives of inventory management and measure your process against these goals

o   Calculate safety stock, reorder points, and order quantities

o   Evaluate inventory management systems

o   Identify the parts of the inventory cycle

o   Better maintain inventory accuracy

Describe the art of finance and financial management

Explain key financial terms

Determine your role in company finances

Find the rules and regulations for your area and industry

Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings

Explain how a chart of accounts is created

Tell the difference between cash and accrual accounting

Explain single entry and double entry bookkeeping

Differentiate between debits and credits

Identify and analyze important financial data

Make financial decisions

Read annual reports

Determine whether a company is financially high or low risk

Recognize different types of organizational financial plans

Explain what budgets are and how to prepare them

Recognize what computer skills you need to make you a financial whiz

Deal with financial situations that impact the people that work for you

At the end of this training, you will be able to:

o   Recognize how your own attitudes and actions affect others.

o   Find new and effective techniques for dealing with difficult people.

o   Learn some techniques for managing and dealing with anger.

o   Develop coping strategies for dealing with difficult people and difficult situations.

At the end of this training, you will be able to:

o   Understand the difference between ethics and morals

o   Understand the value of ethics

o   Identify some of your values and moral principles

o   Be familiar with some philosophical approaches to ethical decisions

o   Identify some ways to improve ethics in your office

o   Know what is required to start developing an office code of ethics

o   Know some ways to avoid ethical dilemmas

o   Have some tools to help you make better decisions

o   Be familiar with some common ethical dilemmas

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